Privacy Policy

Last updated: 18 June 2026

This Privacy Policy explains how TixTrackr (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use TixTrackr, available at tixtrackr.app (the “Service”).

For the purposes of this Privacy Policy, TixTrackr acts as the data controller for the personal data processed to provide the Service.

Contact: tixtrckr@gmail.com

1. Data we collect

We collect only the data needed to operate and improve the Service.

Account data

When you sign in through Whop or another authentication provider, we may receive:

• your user ID;
• email address;
• display name;
• profile picture;
• account or membership status.

Subscription and membership data

We may receive information about your plan, trial, subscription status, payment status, access permissions, and renewal/cancellation status from Whop or other payment and membership providers.

We do not store your full payment card details.

Content you enter into TixTrackr

When you use the Service, you may enter:

• ticket purchases;
• ticket sales;
• event names;
• dates;
• marketplaces;
• prices;
• fees;
• notes;
• portfolio data;
• profit/loss calculations;
• preferences such as currency, theme, or display settings.

Technical data

We may automatically collect limited technical data such as:

• IP address;
• device and browser information;
• timestamps;
• session identifiers;
• server logs;
• security and error logs;
• usage information needed to maintain and secure the Service.

Community or Discord data

If you choose to connect Discord or join a TixTrackr community, we may process information needed to manage your access, such as your Discord ID, username, roles, and membership status.

2. Data we do not collect

We do not intentionally collect:

• your passwords;
• full payment card details;
• government ID documents;
• special category data;
• children’s data;
• advertising tracking data.

We do not sell your personal data.

3. How we use your data

We use your data to:

• create and manage your account;
• provide your dashboard, portfolio, calculator, and other Service features;
• manage subscriptions, trials, memberships, and access permissions;
• store and display your ticket-tracking data;
• provide support and respond to requests;
• secure the Service and prevent abuse;
• fix bugs, monitor performance, and improve functionality;
• comply with legal obligations where required.

4. Legal basis for processing

If you are in the UK, EU, or EEA, we rely on the following legal bases:

Contract

We process account, membership, and trade data to provide the Service you requested.

Legitimate interests

We process technical, security, support, and limited usage data to operate, protect, improve, and maintain the Service.

Consent

Where required, we rely on your consent for optional features, such as connecting third-party accounts or using non-essential cookies if added in the future.

Legal obligations

We may process certain data where necessary to comply with legal, tax, accounting, or regulatory obligations.

5. Who we share data with

We use trusted third-party service providers to operate TixTrackr. These may include:

• Whop — authentication, checkout, payments, memberships, and access control;
• Supabase — database hosting and storage;
• Vercel — application hosting and deployment;
• Discord — community access, only if you choose to connect or use Discord;
• email or support tools — if used to respond to support requests.

These providers process data only as needed to provide their services to us or to you.

Some third-party providers, such as Whop, may also act as independent controllers for their own processing, including payment and account services.

6. International transfers

We aim to use reputable providers with appropriate security and privacy measures.

Where personal data is processed outside the UK, EU, or EEA, we rely on appropriate safeguards where required, such as standard contractual clauses, adequacy decisions, or equivalent legal mechanisms.

7. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Policy.

In general:

• account and membership data is kept while your account exists;
• trade and portfolio data is kept while your account exists or until you delete it;
• technical and security logs are kept for a limited period;
• certain records may be kept longer if required for legal, tax, accounting, security, or dispute-resolution purposes.

You can delete your trade data from the available settings where the feature is provided, or contact us to request account deletion.

8. Your rights

Depending on your location, you may have rights over your personal data, including the right to:

• access your data;
• correct inaccurate data;
• delete your data;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with your local data protection authority.

To exercise your rights, contact us at: tixtrckr@gmail.com

We may need to verify your identity before completing certain requests.

9. Data export and deletion

Where available, you may export or delete your trade data directly from the Service.

You may also request full account deletion by email.

Deleting your account may permanently remove your dashboard data, trade history, preferences, and access to the Service.

Some limited data may be retained where required for legal, tax, accounting, fraud prevention, security, or dispute purposes.

10. Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections, signed session cookies, access controls, and secure infrastructure providers.

No online service is completely secure. You are responsible for keeping your login details and connected accounts safe.

If you believe your account or data has been compromised, contact us immediately.

11. Children

TixTrackr is not intended for anyone under 18.

We do not knowingly collect personal data from minors.

If we become aware that a minor has provided personal data, we may delete it and close the account.

12. Automated decision-making

TixTrackr does not use automated decision-making that produces legal or similarly significant effects on users.

The Service may provide calculations, estimates, dashboards, and informational outputs, but users remain responsible for their own decisions.

13. Third-party links and platforms

The Service may link to third-party websites, marketplaces, communities, payment providers, or tools.

We are not responsible for the privacy practices of third parties. You should review their privacy policies before using them.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the Service, by email, or through the platform where you purchased access.

Continued use of the Service after changes become effective means you accept the updated Privacy Policy.

15. Contact

Questions about this Privacy Policy? Email: tixtrckr@gmail.com